7 Reasons Why SMEs Need Toll-free Number

7 Reasons Why SMEs Need Toll-free Number

Hello friends how are you all? Today we are going to talk about 7 Reasons Why SMEs Need Toll-free Number. One of the major goals for any business is to acquire new customers, retain old ones, and serve all of them with enhanced customer satisfaction. And that happens through effective frictionless communication. Free flow of communication with your customers is the key to unlock infinite potential for your business.

7 Reasons Why SMEs Need Toll-free Number

Through communication, you need to show your customers that you value them, that you’re there when they need you. See, it doesn’t matter if you’re an established business or just starting out. Your customers will need you to answer queries, solve issues, or simply tell them more about what you do.

So, you not only need to be available to them 24*7*365 but also provide them with a medium of communication where they won’t have to shell out money to reach you.

A toll-free number is the magic pill to achieve all of this.

Today, we’ll be discussing what are toll-free phone numbers/ virtual phone numbers and why they’re an absolute must for SMEs.

What are the toll-free numbers?

Toll-free phone numbers or freephone numbers are a communication medium through which your customers can call you without having to pay a single penny. The incoming charges in case of toll-free numbers are paid by the business which is not a cost but a great investment to make.

They’re a key tool to prove that you encourage your customers to reach out to you.

The formula is that if you need your customers to reach out to you, you need to make the process easy for them. Something they won’t have to think twice before acting upon. That’s where toll-free numbers perfectly fit the bill. With toll-free phone numbers, they can simply pick up their phone and call you anytime without the thought of calling charges crossing their minds.

By adopting virtual phone numbers, you’re sending out a message that serving them is your privilege. Which should be true and, in fact, is a great marketing tactic.

7 reasons why SMEs need toll-free number/virtual phone numbers

1.   A loyal customer base will be yours:

It is 2020 and by now you understand that one-way communication will take your business nowhere. Only when you establish a relationship with your customers, can you expect to retain them and eventually see them in the list of your loyal customer base?

Now, there’s no one-step formula to achieve that but rather a combination of smart decisions and effective strategies. Toll-free numbers are a defining step in that direction.

How? Because you’re not only being there for your customers but actually encouraging them to reach out to you in case of issues/queries – free of cost. That sends signals that you value them thoroughly. All of this adds up to achieving customer satisfaction which will eventually strengthen your brand image and build a loyal customer base.

2. Intense brand recall value:

Toll-free numbers extend unparalleled convenience to your customers. With a toll-free phone number, your customer won’t have to put in the effort of searching your number, as they’re much easier to remember than random numbers. This creates and strengthens the brand recall value of your business because your customers will have your number at their fingertips.

You also have the option to make it even more interesting and easier! How? With vanity numbers. What are they? Suppose you’re a flower business, your ideal virtual vanity number can look like 1-800-flower.

3. Gaining credibility:

So you’re a small business and have just started out. You’re currently working in your living room. And you don’t even have a team right now. Well, while that may all be true, your clients do not need to know any of it. No one has stopped you from using the tools that tech-giants use.

With toll-free numbers, you get the chance to appear professional and build the much-needed credibility in front of your customers.

4. Once yours, always yours:

If there’s something absolutely certain about businesses, it is that they are ever-changing. Relocation of businesses is a common phenomenon and it’s better to be prepared for it. Toll-free numbers are a great tool to ensure that.

With them, no matter how many times you need to relocate your business, your customers will remain unaffected. How? All your calls will be seamlessly forwarded to your smartphone/any phone irrespective of your geographical location.

Also, once you purchase a toll-free phone number, it’s yours as they’re portable. You may have to change service providers or move cities, a toll-free number remains yours regardless.

5. Marketing Tool:

Say you start marketing campaigns on websites, billboards, emails, print ads, etc. and your potential customers start reaching out. Toll-free numbers can play a huge role there too. How? By assigning these campaigns with their allotted toll-free/virtual numbers, you can start tracking relevant details about your campaigns.

For example, you’ll be able to track the details of the customers who reach out to you for those individual campaigns.  You’ll also know their geographic location and their most preferred time of making calls.

6. Feature-rich tool:

A toll-free number comes with a wide spectrum of features such as call forwarding, call transferring, call recording, IVR, on-hold music, voicemail transcription, and so much more – that too, with no added cost.

7. Inexpensive and Invaluable:

We’ve already seen how toll-free numbers are an invaluable resource for your business. But do you they’re also an inexpensive resource? Toll-free numbers do not demand an extensive setup and are available at affordable prices.

In fact, many service providers offer toll-free numbers at rates that are lower than that of regular telephone services. They come with a predictable monthly pricing model where you only pay for the services you use.


Toll-free phone numbers/ virtual phone numbers are not a choice for your business anymore. They’ve rightly become a mandate, need of the hour, for businesses looking to leap ahead of the curve.

So, if retaining your customers, building a credible business, and marketing effectively is something you’re looking at, you now know the right tool to bank on.

So with that, I hope you will understand Why SMEs Need Toll-free Number. Please give us your feedback in the comments.

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