Last Updated on April 30, 2021 by Arina
Hello friends how are you all? Today we are going to talk about the 10 Things To Consider Choosing Freight Forwarding Software. Freight forwarding is a challenging landscape, and it involves the movement of goods between two or more destinations. It is not limited to the transportation of goods, freight forwarders provide services from storing to shipping the merchandise. They also cater to various processes like warehouse planning, cargo insurance supply, and customs brokerage. Freight forwarders are responsible for the arrangement of the international movement of goods.
Digitalization and technological innovation has become a significant enabler in the freight forwarding industry. It has pushed the freight forwarding market to witness exponential growth in recent years. The global freight forwarding market is expected to grow steadily with a CAGR of more than 4% between 2021-2026. With the introduction of business intelligent software in this business, it has become easier to optimize transport routes, collaborate, and improve operations with the respective shippers and clients. It standardizes and seamlessly organizes the digital logistics in the freight business.
A freight forwarding software helps to manage freight forwarding, trucking, warehousing, imports, and exports. To choose the best freight forwarder software, here are a few points that you need to take into consideration.
10 Things Should Be Considered When Choosing Freight Forwarding Software.
Define Your Business Needs.
To select the best freight forwarding software, you need to determine your business needs primarily. Analyze your mode of operation, workflow, the nature of your services, and the present working standards of your business operations. Outline the future goals that you intend to achieve with the implementation of the software. A strategic evaluation of your current business standards and where you want to go is a preliminary step to choose the right software.
Choose software that supports an intuitive and friendly user interface. The freight forwarding team should be able to grasp and understand the functionalities of the software quickly. It will ensure that you will not spend much time onboarding the employees onto the platform. An intuitive and easy-to-use UI provides that you don’t require a long investment time to bring the software to use. You can also set up a tutorial process to set the new users up for success.
While selecting software, determine the software’s capability to integrate into your hardware, software, and network. It should merge effortlessly into the existing suite of tools and technologies so that you do not have to bear extra charges to deploy the software into your workflow.
A freight forwarding software that you can host on the cloud enables you to conduct business from on-premise and remote servers. It facilitates easy collaboration and coordination in real-time to view, manage, and control the CRM, quotes, documents, shipments, accounting, and management. Freight forwarders can connect to their business anywhere, any time. They can access the required information from a centralized source and update the advancements which the other team members can pick to complete the process.
Look for appropriate customer support service tools in the freight forwarding software. The software can integrate a portal that will facilitate the communication between help desk service agents and customers. Robust customer support service is essential for customer engagement and retention. You can also choose software that supports AI-powered chatbots and virtual assistants to provide automated assistance to customers round the clock.
The freight forwarding software should enable you to generate customizable invoices. Moreover, it should help you manage previous invoices through proper categorization and effective management to be accessed easily. It can store the current invoices in a digital filing cabinet to enable the employees to track unpaid invoices and easily generate the receipts.
Support From Vendor.
Ask your vendor if they will provide immediate support to fix the software downtime. Downtime can lead to revenue loss; hence choose a vendor that will provide ready assistance to support your software during its lifecycle. You can also ask for routine maintenance services from your vendor. However, ask about the additional charges it will incur, if any.
Since freight forwarders are constantly engaged in organizing quote leads, choose software that allows you to streamline quoting for better customer service.
Choose software that integrates the profit and loss analytics tool that will help you to analyze your business capabilities. Your software’s data analytics feature will help you gather insights by examining the historical trends to develop a data-driven strategy. It can significantly boost your decision-making capacity.
Cost And ROI.
Determine your budget for the software, and choose software accordingly. You can ask your vendor to customize it to include the necessary operations.
An effective strategy inclusive of all the points mentioned above will enable you to choose the best freight forwarding software for your business. You can drive growth, improve customer service, and maximize sales by selecting a solution that fits your business perfectly.